January 11th, 2021 | 45 mins 9 secs
android, app store, customer support, google play, ios, reviews, support, xamarin
Customer support is hard to do right, and app support is even harder. How do you get your users to contact you with proper information before they give you that 1 star review. We discuss our journey into improving our support system in our mobile apps.
November 12th, 2018 | 46 mins 57 secs
android, app store, ios, ratings, reviews, xamarin
So your app has no reviews and no one will download it? Story of James's app development career... am I right! Well how do you get them? How do you properly ask your users without bugging them too much?